All the items purchased from TimeLuxury are covered with a 15-day money back guarantee. If you are not fully satisfied with your purchase, you may exchange or return your item for a refund within 30 days of first receiving your item. Item must be in the same condition as it was received, and include all original booklets, box & packaging. Any signs of wear, water damage, or altering will result in refusal of your return.Special order items, such as items we do not have in our warehouse and are specially ordered from our distributor or items that have been customized, are non-returnable.

 

Refunds are initiated within 1-2 business days after the item is inspected and found to fall within our return guidelines. Depending on the payment method it may take 3-4 business days for the funds to reflect on your account. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.